{"id":14,"date":"2024-11-08T20:07:51","date_gmt":"2024-11-08T20:07:51","guid":{"rendered":"https:\/\/shinegarage.de\/?page_id=14"},"modified":"2024-11-14T20:03:02","modified_gmt":"2024-11-14T20:03:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shinegarage.de\/de\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-618628f8 e-flex e-con-boxed e-con e-parent\" data-id=\"618628f8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-799c130d elementor-widget elementor-widget-text-editor\" data-id=\"799c130d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b style=\"color: #000000; font-family: Chivo, sans-serif;\">Returns<\/b><\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\"><span style=\"-webkit-font-smoothing: antialiased; margin-bottom: 0px;\">Items that are purchased from our online store can be returned within\u00a0<b><span style=\"-webkit-font-smoothing: antialiased;\">14<\/span><span style=\"-webkit-font-smoothing: antialiased;\">\u00a0days<\/span><\/b>\u00a0from when you receive your order for a refund or credit. These items that are returned must be unopened, and in excellent condition.<br style=\"-webkit-font-smoothing: antialiased; margin-bottom: 0px;\" \/><\/span><\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\"><span style=\"-webkit-font-smoothing: antialiased; margin-bottom: 0px;\">If an item does not meet these standards, the returned items will be shipped back to the sender at the buyers expense.<br style=\"-webkit-font-smoothing: antialiased; margin-bottom: 0px;\" \/><\/span><\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\">The buyer must include their order information inside the parcel otherwise the refund process will be delayed as we try to find out who it is from.\u00a0<\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\"><b>Refunds (if applicable)<br style=\"-webkit-font-smoothing: antialiased;\" \/><\/b>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<br style=\"-webkit-font-smoothing: antialiased; margin-bottom: 0px;\" \/>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\">Late or missing refunds (if applicable)<br style=\"-webkit-font-smoothing: antialiased;\" \/>If you haven\u2019t received a refund yet, first check your bank account again.<br style=\"-webkit-font-smoothing: antialiased;\" \/>Then contact your credit card company, it may take some time before your refund is officially posted.<br style=\"-webkit-font-smoothing: antialiased;\" \/>Next contact your bank. There is often some processing time before a refund is posted.<br style=\"-webkit-font-smoothing: antialiased;\" \/>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at <strong>info@shinegarage.de<\/strong><\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\"><b>Sale items (if applicable)<\/b><br style=\"-webkit-font-smoothing: antialiased; margin-bottom: 0px;\" \/>If a refund is issued for an item that was purchased during a sale. The amount refunded will be equal to the price you paid for the item at the time the order was placed.<\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\"><b>Exchanges (if applicable)<\/b><br style=\"-webkit-font-smoothing: antialiased;\" \/>We only replace items if they are defective, damaged or not matching the description of the item at the time the item was purchased. If you need to exchange it for the same item, send us an email at <b>info@shinegarage.de<\/b> and send your item to:<\/p>\n<p>Shine Garage<\/p>\n<p>Germany, Rosenstra\u00dfe 1, 86554<br \/>P\u00f6ttmes<\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\"><b>Shipping<\/b><br style=\"-webkit-font-smoothing: antialiased; margin-bottom: 0px;\" \/>To return your product, you should mail your product to:<\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\"><span style=\"background-color: transparent; color: #333333; font-family: 'Nunito Sans', Arial, Helvetica, sans-serif; font-size: 14.5px; text-align: var(--text-align);\">Shine Garage<\/span><\/p>\n<p style=\"margin-bottom: 0px; font-size: 14.5px;\">Germany, Rosenstra\u00dfe 1, 86554<br \/>P\u00f6ttmes<\/p>\n<p style=\"margin-bottom: 0px; font-size: 14.5px;\">\u00a0<\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\">Unless we have stated otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\">Depending on where you live, the time it may take for your exchanged product to reach you, may vary.<\/p>\n<p style=\"font-size: 16px; -webkit-font-smoothing: antialiased; margin-bottom: 0px; color: #000000; font-family: Chivo, sans-serif; background-color: #ffffff;\">If you are shipping an item over 75\u00a0<span style=\"color: #474747; font-family: 'Google Sans', Arial, sans-serif; text-align: var(--text-align);\">\u20ac<\/span><span style=\"text-align: var(--text-align);\">, you should consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns Items that are purchased from our online store can be returned within\u00a014\u00a0days\u00a0from when you receive your order for a refund or credit. These items that are returned must be unopened, and in excellent condition. If an item does not meet these standards, the returned items will be shipped back to the sender at the [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.4 (Yoast SEO v24.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Shine Garage<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shinegarage.de\/de\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Returns Items that are purchased from our online store can be returned within\u00a014\u00a0days\u00a0from when you receive your order for a refund or credit. 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