Returns

Items that are purchased from our online store can be returned within 14 days from when you receive your order for a refund or credit. These items that are returned must be unopened, and in excellent condition.

If an item does not meet these standards, the returned items will be shipped back to the sender at the buyers expense.

The buyer must include their order information inside the parcel otherwise the refund process will be delayed as we try to find out who it is from. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shinegarage.de

Sale items (if applicable)
If a refund is issued for an item that was purchased during a sale. The amount refunded will be equal to the price you paid for the item at the time the order was placed.

Exchanges (if applicable)
We only replace items if they are defective, damaged or not matching the description of the item at the time the item was purchased. If you need to exchange it for the same item, send us an email at info@shinegarage.de and send your item to:

Shine Garage

Germany, Rosenstraße 1, 86554
Pöttmes

Shipping
To return your product, you should mail your product to:

Shine Garage

Germany, Rosenstraße 1, 86554
Pöttmes

 

Unless we have stated otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75 €, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.